Legal on Trac Docs

Cookie Policy

Wed, 11 Mar 2026 00:00:00 +0000

Last updated Mar 19, 2026

This Cookie Policy explains how TKO SOLUTIONS L.L.C (doing business as “Trac”) uses cookies and similar technologies on our websites and application services (collectively, the Services), including app.trac.bot.

This Cookie Policy should be read together with our Privacy Policy and Terms of Use.

What are cookies?#

Cookies are small text files placed on your browser or device when you visit a website. We also use related technologies, such as local storage, SDK identifiers, and tracking pixels. For simplicity, this page refers to all of these as “cookies.”

Data Processing Addendum (DPA)

Wed, 11 Mar 2026 00:00:00 +0000

Last updated Mar 19, 2026

This Data Processing Addendum (“DPA”) describes the default data protection terms that apply when TKO SOLUTIONS L.L.C (doing business as “Trac”) processes personal data on behalf of a customer in connection with the Services.

This page is provided for transparency and summary purposes. Binding legal terms are established by your signed master agreement, order form, or negotiated DPA. If there is any conflict, the signed agreement controls.

Data Rights and Account Requests

Wed, 11 Mar 2026 00:00:00 +0000

This page explains how to request account deactivation, portfolio deactivation, data deletion, and data corrections for Trac app users and portfolios.

How to submit a request#

To request any of the following, contact support@trac.bot:

User data deletion.
User account deactivation.
Portfolio data deletion.
Portfolio deactivation.
Data correction or other data-rights-related requests.

Data correction requests may also be handled through your portfolio Customer Success Engineer (CSE), when applicable.

Timelines#

After we receive all required documentation, we follow these target timelines:

Incident Response and Breach Notice

Wed, 11 Mar 2026 00:00:00 +0000

Last updated Mar 19, 2026

This page summarizes how TKO SOLUTIONS L.L.C (doing business as “Trac”) responds to security incidents and how we provide breach-related notifications. It is intended to support customer security and compliance reviews.

Where there is a signed agreement that contains incident or breach terms, the signed agreement controls if terms differ.

Incident response objectives#

Our incident response process is designed to:

Detect and contain potential security events quickly.
Preserve evidence for investigation and remediation.
Restore service availability and integrity safely.
Notify affected customers in accordance with law and contract.

Incident lifecycle#

We use an incident lifecycle that typically includes:

Privacy Policy

Wed, 11 Mar 2026 00:00:00 +0000

Last updated Dec 18, 2024

At Trac, we respect your concerns about privacy. This Privacy Policy describes the practices of TKO SOLUTIONS L.L.C (doing business as “Trac”) regarding the collection and use of personal information through our application at app.trac.bot, our mobile app, and other services or websites that display this Policy. It explains the measures we take to protect your personal information, the parties with whom we may share the information, and your choices about our use of the information.

Subprocessors

Wed, 11 Mar 2026 00:00:00 +0000

Last updated Mar 19, 2026

This page lists subprocessors used by TKO SOLUTIONS L.L.C (doing business as “Trac”) to deliver the Services. A subprocessor is a third party engaged by Trac to process customer personal data on Trac’s behalf.

Scope#

This list is intended for transparency and due diligence support. Specific processing terms are governed by the applicable customer agreement and DPA. This is a draft legal-content baseline and should be validated by counsel before publishing as a final customer-facing commitment.

Terms of Use

Wed, 11 Mar 2026 00:00:00 +0000

Human-readable summary#

This summary is provided for convenience only. The full Terms below are the binding terms.

You may use the Trac services only in compliance with law and these Terms.
You are responsible for account security and activities under your account.
You are responsible for the accuracy and integrity of portfolio data you provide or authorize.
Trac provides software tools and does not provide financial, investment, tax, legal, or accounting advice unless explicitly stated in writing.
AI assistant output may be incomplete or incorrect and must be independently reviewed before use.
You retain rights to your data, and you grant us rights needed to operate the Services.
We may suspend or terminate access for misuse, security concerns, or legal requirements.
The service is provided on an as-is basis to the extent permitted by law.
Liability is limited to the maximum extent permitted by law.

Terms of Use#

Last updated Mar 11, 2026